Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Work in Gladly (By Role)

This comprehensive set of documents covers all available user Roles in Gladly: Agents, Managers and Supervisors, Administrators, Task Users, Administrators, and Answers Administrators.

Explore duties and capabilities by Role, and see common FAQs and troubleshooting tips to help navigate each unique Role in Gladly.
Agents Managers and Supervisors Task Users Administrators Answers Administrator

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Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

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