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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Customer replies are appearing in the wrong order in the Conversation Timeline

If Contacts (email replies, chat messages, etc.) are not appearing in chronological order of activity in the Conversation Timeline, this is usually caused by incorrect local time settings on your computer. Make sure the computer’s date and time are correct, especially the timezone. 

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Q. Customer replies are appearing in the wrong order in the Conversation Timeline

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