Listen to previous calls to review details of the call or as part of your QA or training practices.
- Open the Customer’s Profile where the call took place.
- Scroll through the Conversation Timeline to find the call recording.
- Click
to listen to the call.
to listen to the call.
- Call recording can be paused while on a call, but recording can’t be stopped.
- Compliance Administrators can download or delete call recordings as needed.
- Review text summary of phone calls.
