If a Customer inadvertently sends you private account details or sensitive personal information, it’s best that the information is not stored in Gladly.
Administrators can delete images, attachments, documents, etc., directly from the Conversation Timeline. Administrators can delete Customer information from the Conversation Timeline by following this information.
Gladly’s search engine powers all search experiences, including all Answe...
This page details the key performance benchmarks and indicators measured ac...
At Gladly, safeguarding customer data is not just a priority—it’s the f...
Product news and updates for November 2024.
Gladly is leading the charge on reimagining how Customer Service is deliver...
There are several reasons why an email fails to send, and emails may someti...
How you log into Gladly depends on whether your company uses SSO or not. If...
Product news and updates for November 2024.
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