This typically happens if there is an active phone call. If you can’t close a Conversation, look through the Conversation Timeline to make sure there is not an active phone call. If your organization requires Topics, also make sure that Topics are applied before closing a Conversation.
Also, make sure you click Close or Close & Next, not Next.
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Product news and updates for November 2024.
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Product news and updates for November 2024.
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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