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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. I can’t preview PDF attachments in the Conversation Timeline.

Only image files (e.g., jpeg, gif, png) can be previewed directly on the Conversation Timeline. Document files (e.g., doc, pdf) must be downloaded and opened locally to view.

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Q. I can’t preview PDF attachments in the Conversation Timeline.

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