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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. What does ‘Conversation was closed automatically’ in the Conversation Timeline mean?

Conversations related to abandoned calls are automatically closed. When this happens, the Conversation Timeline is updated to reflect this activity.

Abandoned call

If there is an existing open Contact (e.g., an open SMS contact), then the Conversation will remain open.

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