Contact Support
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
Contact UsGlad App (Chat and FAQs)
It should be easy for customers to get the answers they need throughout their shopping experience.
Our built-in chat tool, Sidekick, enables self-service so Customers don’t have to navigate off of the page to reference the information they’re looking for. Sidekick also gives Customers the option to directly contact an active Agent if they can’t find the info they need, or prefer direct assistance.
In this section, browse documentation on how to efficiently set up Sidekick and manage it, as well as best practices and troubleshooting tips, should your team run into issues.
Our built-in chat tool, Sidekick, enables self-service so Customers don’t have to navigate off of the page to reference the information they’re looking for. Sidekick also gives Customers the option to directly contact an active Agent if they can’t find the info they need, or prefer direct assistance.
In this section, browse documentation on how to efficiently set up Sidekick and manage it, as well as best practices and troubleshooting tips, should your team run into issues.
Get Started With Glad App
- What is Glad App? (Chat and FAQs)
- Privacy and Security
- Glad App Browser Support
- Agent and Customer Chat Experience With Single and Multiple Glad Apps
- Glad App Events for Analytics Tools Glad App Features
- Quick Actions (FAQs)
- Quick Reply Buttons
- Self-Service Handoff
- Chat Volume Management
- Glad App (Chat) Automatic Onboarding
- Control Chat Volume
- Configure Chat Privacy Policy Notice
- Embed a Web Form in Glad App App (iOS and Anroid) Web
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General
- Q. What causes a ‘uh oh – we can’t connect’ error?
- Q. Can I delete Glad App?
- Q. Is a Customer’s chat history saved in Glad App?
- Q. What is the file size limit for attachments sent through Glad App?
- Q. Will Glad App slow down our website?
- Q. Can I capture events that Glad App emits to a 3rd party analytics tool?
- Q. Can I see the device or browser used by Customers to chat in?
- Q. Why is Glad App is not appearing on any of our webpages?
- Q. Do I have to re-embed the Glad App code every time it’s updated?
- Q. How do I make changes to Glad App?
- Q. Can we hide Glad App during non-business hours to prevent chats from coming in?
- Q. When does chat automatically end if the Customer stops responding?
- Q. Why is the Glad App icon missing through the preview feature?
