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Contact UsChannel and Entry Points
Get Started With Channels and Entry Points
- What are Channels and Entry Points?
- Entry Points Settings Overview
- Difference between Channel Entry Point SLAs and Inbox SLAs SLA Benchmarks Per Channel
- Answer Calls on VoIP, Direct Dial, or External System Get Started With Voice
- Voice Overview Voice Quality Voice Call Control Bar Overview Voice and SMS Phone Number Pricing Port Phone Numbers to Gladly
- Purchase and Configure Voice Phone Numbers
- Configure Voice Entry Points
- Forward Calls Outside of Gladly (Direct Dial Setup) Additional Voice Settings
- Q. How long does it take for a call recording to be available for playback?
- Q. What happens when a Customer abandons a call?
- Q. Why are abandoned calls from the same number creating a new Customer Profile?
- Q. Why am I receiving calls from unusual numbers?
- Q. Why am I seeing an unusually large number of declined calls?
- Q. Can I make international calls in Gladly?
- Q. Why can’t I call toll-free numbers?
- Q. My call quality is bad. What should I do?
- Q. My headphones/microphone is not working. What should I do?
- Q. Why can’t I accept phone calls offered to me?
- Q. Why am I getting a call error when trying to call a Customer?
- Q. Why can’t I play a call recording?
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General
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Get Started With IVR
- What’s an IVR?
- Benefits of Using an IVR
- ‘Initial’ IVR and ‘Queue’ IVR
- What are Nodes?
- IVR Interface and Experience Overview
- IVR Templates
- Create an IVR
- Voice Phone Number Settings
- Edit, Restore, Archive, and Duplicate an IVR
- Add, Remove, Unlink Nodes in Existing IVR
- Test IVR Updates
- Check for Node Errors
- Check ‘Active’ and ‘Inactive’ IVRs Configure Basic IVR Configure Data Dips Manage Audio and Recordings
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Chat (Glad App)
Facebook Messenger
Instagram Messaging
- Set Up and Configure Instagram Messaging
- Disconnect Instagram Messaging
- Instagram Messaging Conversation Settings
- Activate or Deactivate Automation Services for SMS
- Purchase and Configure SMS Phone Numbers
- Configure SMS Entry Points
- A2P 10DLC Registration Error
- Toll-Free Number Verification and A2P 10DLC Registration Process
- Transfer Customers From Your IVR to SMS
- SMS Operational Tips
- Rules Library for SMS
- Tag a Phone Number as SMS
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Manage Instagram Messaging
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Get Started With SMS
Manage SMS
