Mentorship FAQs

For Mentees

Is this only for US- and Canada-based contacts?
Currently, the mentorship program is open to those residing in the US and Canada.
What are the qualifications for being accepted into the mentorship program?
Mentees must be 21 years of age or older, reside in the US or Canada, and must be full-time professionals. There is no limitation on industry type, job title, or years of experience. Students and interns will not be considered or accepted into the program. Mentees are expected to be positive and responsive and uphold the expectations of the mentorship program.
Can I choose my mentor?
Yes, you may choose your preferred mentor when filling out the application form.
What if I am unable to complete the full program?
We understand that unforeseen circumstances arise. Our ask is that you reach out to the Gladly Connect Mentorship team ASAP if you are unable to fulfill your commitment.
How long does it take to get selected?
Once the application submission period has ended, the Gladly team will review applications and reach a selection decision within two weeks.
How does Gladly Connect match a mentor and mentee?
Mentors and mentees are primarily matched based on the mentor that the mentee applies for.
What if I don’t get selected?
If a mentor reaches capacity during an enrollment period, we may suggest another mentor to you with Availability. You may also choose to apply again during a future enrollment period.
What happens after I get selected?
Once selected, the Gladly team will work with you and your mentor to connect and kick off the mentorship program.
If I do not get selected for mentorship, can I apply again for the following cohort?
Yes, you may re-apply when the mentorship program is accepting applications. There is no limit to the number of times you may apply for the mentorship program.
Can I request to continue the mentorship past the pre-set duration of the program?
Gladly is committed to assisting in the mentorship process for the agreed-upon timeframe. If the mentor and mentee would like to continue their established mentorship, it’s up to them to do so.

For Mentors

How do I become a mentor?
Email [email protected] to discuss the possibility of becoming a mentor.
What are the qualifications for becoming a mentor?
To be a mentor with the Gladly Connect Mentorship team, candidates should have a proven track record of success in customer experience strategy, design, and management.
How many mentees am I required to take on?
A mentor will have no more than two mentees at a given time.
What if I am unable to complete the full program?
We understand that unforeseen circumstances arise. Our ask is that you reach out to the Gladly Connect mentorship team ASAP if you are unable to fulfill your commitment.
Do I have a say in who I mentor?
Yes. We will share the information of each mentee that has applied to be mentored by you. If you feel there might not be a fit, we can adjust.
Do I choose the topic and plan the program curriculum, or is this pre-determined by Gladly?
Gladly has created a mentorship program framework that you may use as a guide for your conversations. Each mentor-mentee relationship will be unique and can be individualized based on the outcome desired by both parties.
What happens after I get matched with a mentee?
Gladly will facilitate the first meeting with the mentor and mentee to go through the program, expectations, and rules. Once the initial meeting has occurred, it’s up to the mentor and mentee to continue the conversation according to the program outline.