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Contact UsIntegrations
It’s very common for Gladly customers to have existing relationships with other third-party tools and platforms when they start using Gladly.
Because of that, Gladly maintains a robust library of integration partners. This ensures that Gladly customers rarely have to sacrifice an existing partnership when they switch to the Gladly platform.
In these documents, browse a complete list of our current Integration partners, as well as tips on how to add, edit, and manage your active integrations while using Gladly.
Because of that, Gladly maintains a robust library of integration partners. This ensures that Gladly customers rarely have to sacrifice an existing partnership when they switch to the Gladly platform.
In these documents, browse a complete list of our current Integration partners, as well as tips on how to add, edit, and manage your active integrations while using Gladly.
Get Started With Integrations
Manage App Integrations
- Add New App Integration
- Edit and Deactivate Integrations
- Add and Configure Custom App Integration
- Automatically Link Customer Data
- Link Customer Profile to an External (Integrated) System
- Generate API Tokens and Create Webhooks
- Reactivate Deactivated Webhooks (With Logs)
- List of Integration Partners Ada Attentive AWS EventBridge BigCommerce Calabrio Delighted
- Q. Can I trigger Delighted surveys from Gladly?
- Q. How do I navigate from Gladly to Delighted to get more context?
- Q. How can my team add context about their follow-up with a customer?
- Q. I just received a response but why is there no activity or Task entry in Gladly?
- Q. Who do I contact if I need help with Delighted?
- Shopify Order Detail Features
- Refund, Discount, and Cancel Orders through Shopify Actions
- Update Shopify Order Notes
- Q. Why are order details missing in the Customer Profile?
- Q. Can I connect multiple Shopify instances to Gladly?
- Q. How do I uninstall Shopify from Gladly?
- Q. Can I limit Shopify Actions by Agent?
- Q. Who do I contact if I need help with Shopify?
- Q. Customer did not receive their order refund/cancellation email confirmation
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Get Started With Delighted
Manage Delighted
Delighted FAQs and Troubleshooting
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Get Started With Medallia Agent Connect
Manage Medallia Agent Connect
Medallia Agent Connect FAQs and Troubleshooting
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Get Started With Optimizely Data Platform
Manage Optimizely Data Platform
Optimizely Data Platform FAQs and Troubleshooting
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Get Started With Shopify
Manage Shopify
Shopify Actions
