Welcome to Gladly Connect

Where CX leaders and enthusiasts connect, learn, and grow.

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Help and Documentation

Find the answers to your Gladly-related questions in our comprehensive guides and help documents.

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Sharpen your skills and expand your knowledge with courses and certifications on topics that interest you.

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Learn directly from industry leaders through our mentorship program, offered exclusively to Gladly Connect Community members.

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Help and Documentation

Your home for help


Product Documentation

How-to guides and articles that help you get the most out of Gladly.



Resources to better prepare your organization for Gladly implementation.


Developer Documentation

Step-by-step instructions and technical details for building Gladly integrations.

Gladly Learning

Learn something new

Whether you’re new to Gladly and getting up to speed on the basics, looking to level up your CX knowledge, or investing in your personal development, we have the trainings and certifications to help you gain the critical skills needed to excel in your career.

Skills for today and tomorrow
Find lessons relevant to your professional or personal goals.
Grow at your own pace
Materials are always accessible, so go as fast or as slow as you need.
No experience required
Explore on-demand courses on topics that interest you.

Get certified

Push your practice further with trusted, purpose-built certificate tracks developed by experts in various fields.

Jumpstart or advance your career
Validate your skills and gain credibility in your field.
Stand out in a crowded job market
Earn high-value certificates that put you on the map. 
Become indispensable
Set your career into overdrive to unlock new opportunities.

Make meaningful connections

With our mentorship program, we’re creating a space for you to meet with and learn from experts in customer experience and beyond. Only Gladly Connect members have a chance to apply and get matched with a mentor to develop new skills, set career goals, and advance professional growth.

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Sign up for Gladly Connect

Join our community of CX leaders and practitioners and discover new opportunities to connect, learn, and grow.