A Zinrelo Customer is associated with the Gladly Customer by email. The fields will not be populated if the Customer does not have an email address or there is no corresponding Customer in Zinrelo.
If you have already contacted Gladly Support to add the Customer Profile custom attributes and the Zenrelo loyalty fields are still not visible in the UI, please contact Zinrelo 
.
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At Gladly, safeguarding customer data is not just a priority—it’s the f...
Product news and updates for November 2024.
Gladly is leading the charge on reimagining how Customer Service is deliver...
There are several reasons why an email fails to send, and emails may someti...
If you notice multiple routing events noted as Gladly Voice browser co...
The error “We detected the contents of this message may violate carri...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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