BigCommerce Integration Toolkit

Learn the basics of how the BigCommerce integration works.

Who maintains the integration #

The BigCommerce integration is built and maintained by Gladly.

Basic scope #

Gladly reads data from BigCommerce and writes data in the Customer Profile. It then displays the information from BigCommerce in the Customer Profile. From there, Agents can cancel, refund, and/or partially refund orders or create a discount (using BigCommerce Actions) without needing to leave Gladly.

How the integration works #

As a pull-based integration, once connected to Gladly, Customer Profiles are automatically linked (if auto-linking is enabled) to matched accounts in BigCommerce. Agents can also link a Customer Profile to BigCommerce manually.

The BigCommerce connector supports returning the following Customer Profile properties:

Customer

• id
• email
• name
• phone – Only one phone number is stored with a BigCommerce Customer, so only one is pulled in.
• createdAt
• address – Currently, if there are many addresses in BigCommerce for a Customer, only one address can be synced with Gladly. Company names or phone numbers associated with an address are not synced.
• acceptsMarketing
• customerGroupId
• notes
• storeCreditAmount
• company

Order

Gladly displays up to 10 of the most recent orders in the order card. 

• id
• externalCustomerId
• createdAt
• currencyCode
• status
• statusId
• orderNumber
• discount
• orderTotal
• lineItems [ARRAY OF]
  • id
  • name
  • quantity
  • sku
  • status
  • fulfillment_status
  • unitPrice
  • image
• fulfillments [ARRAY OF]
  • id
  • trackingNumber
  • trackingUrl
  • shippingMethod
• firstTrackingNumber
• firstTrackingUrl