Table of Contents
Learn the basics of how the Recharge integration works.
Who maintains the integration #
The Recharge integration is built and maintained by Gladly.
Basic scope #
Gladly pulls Customer and product-level data from Recharge as a pull-based integration and displays them in the Customer profile. Customer Profiles are automatically linked (if auto-linking is enabled) to matched accounts in Recharge. Agents can also link a Customer Profile to Recharge manually.
How the integration works #
Once Recharge is connected to Gladly, the following details are displayed in the Customer Profile via the Subscription Transaction Card.
Customer
- Number of Subscriptions a Customer has.
- Number of Active Subscriptions a Customer has.
Subscription
- ID
- Status
- Created At
- Updated At
- Billing Interval Frequency
- Billing Interval Unit
- Next Billing Date
- Canceled Date (if canceled)
- Cancellation Reason (if canceled)
- Price
- Quantity
Product
- Product ID
- Name
- Image
- SKU
Active subscription details #
Canceled subscription details #
