Delighted provides Customer satisfaction survey tools intended to gather Customer feedback and put it into the hands of those who can act on it. The company’s tool uses a net promoter system which is a single question and an open-ended comment box, enabling companies to align Customers’ needs with business growth, measure the customer voice over time, and keep customers happy.
Benefits #
When Customers leave feedback (NPS) within Delighted, their feedback is automatically posted to the Customer’s Conversation Timeline, so your Agents have an easy reference to current Customer sentiment.
Give Agents Insight
With product feedback available right in the Customer Conversation Timeline, your Agents are armed with insights they can use to make a Customer’s experience better or address any previous concerns they expressed.
Streamline Follow-Ups
If a Customer review requires Agent follow-up, a Task will be created and assigned to the designated agent in Gladly so your Agents can resolve negative reviews within the same workflows as other Channel requests.
Supported features #
Delighted supports the following features with Gladly:
- Channels – email, voice, and all Messaging Channels
Works with Gladly:
- Conversation Timeline
