Simplr provides a more flexible and scalable solution. Rather than signing up for a fixed number of Agents, being forced to provide forecasts, dealing with lock periods and penalties, with Simplr, their AI-enabled solution enables any of the specialists in their Human Cloud Network to handle Conversations from your brand, meaning they can scale up and down to exactly what you need, whenever you need it across all Digital Channels.
Q. How is Simplr different from a traditional outsourcer or BPO?
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