X

Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. What should I do if I see an error message instead of the return information?

Try to refresh the customer profile by clicking on the three dots next to the customer name and then select “Refresh customer data.” If you still do not see data, wait a few more minutes and try again. If you continue to see the error let us know by contacting Gladly Support.

Was this article helpful?
Q. What should I do if I see an error message instead of the return information?

Hi, we'd love to hear your thoughts on this article.



0 Comments
Inline Feedbacks
View all comments

Recently Added

Set Up and Configure WhatsApp

Connect and set up a WhatsApp Business Account (WABA) to receive and respon...
Disconnect WhatsApp

Disconnect phone numbers connected with WhatsApp. Inbound messages from dis...
Set Up Shopify Integration

Before you start Review the following information before you connect Shopif...
Install Shopify in UAT or Sandbox Environment

Install Shopify in a UAT/Sandbox environment for testing purposes. Before y...

Most Popular

Glossary and Key Concepts

Gladly is leading the charge on reimagining how Customer Service is deliver...
Q. Why do I keep getting errors when sending an email?

There are several reasons why an email fails to send, and emails may someti...
Sidekick Conversation Time Dashboard

Learn about the Sidekick Conversation Time metric and how to leverage the dashboard.
Q. What does ‘We detected the contents of this message may violate carrier acceptable use policies’ when sending a text mean?

The error “We detected the contents of this message may violate carri...

Contact Support

Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.

Contact Us
0
Would love your thoughts, please comment.x
()
x