A Smile Customer is associated with the Gladly Customer by email. If the Customer does not have an email address or there is no corresponding Customer in Smile, the fields will not be populated.
If you have previously customized the Customer Profile card (e.g., during the Shopify setup) the Smile fields might not be immediately visible in the UI.
Gladly’s search engine powers all search experiences, including all Answe...
This page details the key performance benchmarks and indicators measured ac...
At Gladly, safeguarding customer data is not just a priority—it’s the f...
Product news and updates for November 2024.
Gladly is leading the charge on reimagining how Customer Service is deliver...
There are several reasons why an email fails to send, and emails may someti...
If you notice multiple routing events noted as Gladly Voice browser co...
The error “We detected the contents of this message may violate carri...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
Contact Us| Cookie | Duration | Description |
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| __cf_bm | 29 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
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| BIGipServer* | session | Marketo sets this cookie to collect information about the user's online activity and build a profile about their interests to provide advertisements relevant to the user. |
| cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie records the user consent for the cookies in the "Advertisement" category. |
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
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| Cookie | Duration | Description |
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| li_gc | 5 months 27 days | Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes. |
| lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. |
| UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
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| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
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| AnalyticsSyncHistory | 1 month | Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie. |
| mf_user | 3 months | Mouseflow sets this cookie to identify whether a visitor is new or returning. |
| vuid | 1 year 1 month 4 days | Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website. |
| Cookie | Duration | Description |
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| _mkto_trk | 1 year 1 month 4 days | This cookie, provided by Marketo, has information (such as a unique user ID) that is used to track the user's site usage. The cookies set by Marketo are readable only by Marketo. |
| bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. |
| bscookie | 1 year | LinkedIn sets this cookie to store performed actions on the website. |
| li_sugr | 3 months | LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant. |
| Cookie | Duration | Description |
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| _an_uid | 7 days | No description available. |
| 6suuid | 1 year 1 month 4 days | No description available. |
| mf_98ebb315-7080-447b-a20f-9f1c64bcae56 | session | Description is currently not available. |
| receive-cookie-deprecation | 1 year 1 month 4 days | Description is currently not available. |
