Table of Contents
The Loop Returns 
integration with Gladly lets Agents view and resolve common Customer return requests quickly. In Gladly, Agents can view a snapshot of a Customer’s recent returns, including their order numbers and statuses. By clicking into a return, Agents can instantly view details on the returned item, the exchanged item, pricing, shipping statuses, and more.
Benefits #
With Loop Returns, Agents can get a holistic view of Customer returns, exchanges, and shipping statuses to resolve issues faster.
- Quick Access to Recent Past Returns – View a snapshot of the ten most recent returns, including order numbers and statuses.
- Richer Context for Better Customer Interactions – See details on the returned item, the exchanged item, pricing, shipping statuses, and more.
- Do More, Faster – One-click access to the relevant Loop Returns pages enables you to process returns, create shipping labels, and add notes in seconds.
Supported features #
Loop Returns supports the following features with Gladly:
- Customer Profile
