Learn the basics of how the Shipped Suite integration works.
Who maintains the integration #
The Shipped Suite integration is built and maintained by Invisible Commerce Shipped Suite.
Basic scope #
Agents can get a holistic view of shipment issues and carbon offset with access to useful links to streamline the customer support workflow, resolving shipment issues faster.
The information provided will help the Agents determine if an order is protected by Shipped Shield, has purchased Shipped Green carbon offset, and any shipment issues reported to Shipped.
The available resource links allow the Agents to easily reference Shipped Suite Assurance Guarantee for package protection details and send Customers the link to the Shield Center for self-service shipment issue resolution.
To get started, Shipped Suite must be installed to the e-commerce platform.
How the integration works #
Once integrated, Agents will be able to see the list of orders placed by the Customer and information pertaining to Shipped:
- If the order is protected by Shipped Shield
- If the order has any shipment issues reported to Shipped
- If the order has Shipped Green carbon offset
The Agent can quickly reference the Shipped Shield Assurance Guarantee for coverage information by clicking on the link associated with “Assurance Guarantee”.
The Agent can provide Customer with a link to Shield Center, self-service shipment issue resolution center by copying the associated link with “Shield Center” into the email to the Customer.
