Automate the resolution of requests without your Agents needing to engage with Customers personally. With Netomi’s AI, you can automate the resolution of up to 90% of your Customer requests.
Benefits #
Netomi’s AI seamlessly integrates with the Gladly platform. Twenty-four hours a day, seven days a week, common issues are resolved automatically, freeing Agents to work on more complex issues. Key benefits include:
No more mundane tasks
Because Netomi can answer most of your self-serviceable requests, Agents can focus on more complex and high-touch Customer issues.
Handle spikes and seasonal support
Use AI to scale as email and chat volumes increase and support your customers with less overhead.
Transition to human Agents with ease
When Netomi detects that a human can better assist a Customer, it seamlessly hands over the Conversation to an Agent while seeing the entire interaction with the Customer. Hence, they never have to repeat themselves.
Supported features #
Netomi supports the following features with Gladly:
- Channels – chat, and email
Works with Gladly:
- Customer Profile
- Conversation Timeline
- Inbox
