Table of Contents
Learn the basics of how the Magento integration works.
Who maintains the integration #
The Magento integration is built and maintained by Gladly.
Basic scope #
Gladly reads data from Magento and then writes data in the Customer Profile. From there, Agents can cancel and/or refund orders and perform other order-related activities.
How the integration works #
This is a pull-based integration with Gladly → Connector Service → Magento APIs. Only Magento APIs are used to write data into Gladly. Once connected to Gladly, Customer Profiles are automatically linked (if auto-linking is enabled) to matched accounts in Magento. Agents can also link a Customer Profile to Magento manually.
Gladly fields powered by the Magento 2.x integration:
Customer
- ID (Allows deep-link to Customer record in Magento)
- Name
- Address
- Customer since
Order
- ID (Allows deep-link to order record in Magento)
- Total
- Discount
- Timestamp for order creation
- Status
- Fulfilled (Yes/No)
- Shipment tracking
- Shipment method
- Tracking number
Order Lines
(array of products)
- Name
- SKU
- Unit price
- Quantity
- Product URL (Allows deep-link to the product page in Magento)
