Table of Contents
Learn the basics of how the Qualtrics integration works.
Who maintains the integration #
The Qualtrics integration is built and maintained by Gladly.
Basic scope #
Gladly sends a CONVERSATION/CLOSED event to Qualtrics via Qualtrics JSON events 
every time a Conversation is closed. Qualtrics then sends survey data (response) back to Gladly to display the survey response in the Conversation Timeline.
How the integration works #
When sending data from Gladly to Qualtrics, the integration utilizes internal webhooks and the Gladly Connector Service. On the Qualtrics side, it uses Qualtrics JSON events .
For data from Qualtrics to Gladly, the integration utilizes the certified Gladly extension (built using the Qualtrics SDK and Actions task) and a single Gladly API; Create Item API .
