Traditional BPOs and your in-house team need to undergo weeks of expensive training to know the brand’s product, policies, tone, word choice, etc. This leaves room for error as changes come along both with your policies and who is in your workforce.
With HiOperator, they train our US-based Agents on our app and our app on your brand, tone, and product information. This way, every Agent gets the information they need and knows precisely how to respond every time, within the limits of your brand voice.
