Table of Contents
Learn the basics of how the Corso integration works.
Who maintains the integration #
Corso’s integration with Gladly is built and maintained by Corso.
Basic scope #
Corso uses Customer email addresses to look for and identify Customers in Gladly.
- Agents have visibility into all recent shipping, returns, and warranty claims for a specific Customer.
- Agents can start claims via Actions to create shipping protection requests directly in Gladly.
- Return Request Activity is added to the Conversation Timeline whenever a return claim is created.
- Warranty request activity is added to the Conversation Timeline whenever a warranty claim is created.
- Conversations between the Customer and Corso are added to the Conversation Timeline for visibility
Post-purchase details display in Gladly include:
- Order Number
- Claim ID
- Calim Type
- Claim Status
- Created On
- Resolution
- Reason
Agents use Actions to process claims through and facilitate the entire interaction in Gladly and they can create claims by entering the following information:
- Select Reason (Damaged, Lost, Stolen)
- Resolution Method (Reorder, Refund)
- Order Number (select from recent orders)
- Note on Claim
- Send a Corso Notification to the customer (Y/N)
