BigCommerce is an eCommerce platform that enables merchants to build & manage storefronts and sell products on multiple Channels (e.g., via a native POS system) to B2B and D2C Customers.
Their mission is to help merchants sell more at every growth stage, from small startups to mid-market businesses, to large enterprises. As a leading Open SaaS solution, BigCommerce empowers merchants to build, innovate and grow their businesses online.
Benefits #
Perform actions on BigCommerce orders like cancel an order, process a full or partial discount, and offer Customers discount codes. All this can be done without leaving Gladly.
Know Your Customer
Pull Customer details from BigCommerce and link them to their Customer Profile in Gladly. This includes information like their name, address, and contact details.
Help Agents Work Faster
Because Agents can see a Customer’s order details which include product images, Agents can quickly assist Customers and process order requests like refunds, and cancellations, or provide discounts.
Quick and Easy Setup
With BigCommerce’s out-of-the-box integration with Gladly, your team can get up and running in a matter of days without the need for technical resources.
Supported features #
BigCommerce works with the following Gladly features where the Customer and Order details from BigCommerce are displayed.
- Customer Profile
With Actions, Agents can use Gladly to:
- Cancel orders
- Refund full and partial orders
- Create discount codes
