Table of Contents
Learn the basics of how the Calabrio integration works.
Who maintains the integration #
Calabrio’s integration with Gladly is built and maintained by Calabrio.
Basic scope #
Review page 5 of Calabrio’s prerequisite documentation for an architecture overview.
How it’s integrated #
Calabrio integrations are configured through your Calabrio Project manager and handled by their Professional Services team. To get started, collect the following data to send to your Calabrio contact:
- API token – Token is generated in Gladly
- Gladly URL – Your Gladly domain (i.e., {YOUR-COMPANY}.gladly.com}
- Email address – The email address used for the integration
- Answer to this question – How long does it take to close out an email case?
How the integration works #
Review page 5 and beyond of Calabrio’s Gladly integration documentation 
to understand how Gladly is mapped to Calabrio.
