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Agents can only view the RMA link that redirects them to ReturnLogic. However, a v2 integration that will populate the Customer Profile with Customer-specific returns will come in the later iterations of this integration.
Connect and set up a WhatsApp Business Account (WABA) to receive and respon...
Disconnect phone numbers connected with WhatsApp. Inbound messages from dis...
Before you start Review the following information before you connect Shopif...
Install Shopify in a UAT/Sandbox environment for testing purposes. Before y...
Gladly is leading the charge on reimagining how Customer Service is deliver...
There are several reasons why an email fails to send, and emails may someti...
Learn about the Sidekick Conversation Time metric and how to leverage the dashboard.
The error “We detected the contents of this message may violate carri...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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