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Contact UsSettings and Features
Agent Status
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Get Started With Agent Status
- What are ‘Away’ and ‘Active’ Agent Status?
- Prepare to Use Active Status
- How Idle Timing Affects Agent Status
- Reports Used for Agent Status
- Create ‘Active’ Agent Status
- Create ‘Away’ Agent Status
- Edit Name of ‘Active’ and ‘Away’ Agent Statuses
- Change Default ‘Active’ Status
- Archive ‘Away’ and ‘Active’ Agent Status
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Business Hours (Operational Hours)
SLA Business Hours (Reporting)
- Configure Email and Voicemail Routing Settings
- Configure Conversation Reopen Window
- Configure Voice Routing Settings
- Add and Deactivate Users
- Edit User Details
- Bulk User Upload/Edit
- Activate Use of Agent External Name
- Resend User Invitation
- Create and Manage Teams
- Get Started With Proactive Conversations
- Maintain Sender Reputation To Ensure Communication Deliverability
- Proactive ‘Campaign,’ ‘Outreach,’ and ‘Recipients’ Definitions Proactive Chat
- What is Proactive Chat?
- Agent Experience for Proactive Chat
- Proactive Chat ‘Order’ and ‘Triggers’ Overview
- Routing Rules for Proactive Chat Campaigns
- Create and Configure Proactive Chat Campaign
- Test Proactive Chat
- Edit and Delete Proactive Chat Campaign
- Manage Campaign Visibility Per Visit
- Deactivate Proactive Chat Campaign
- Create a Proactive SMS Campaign
- Customers Opt-In and Opt-Out of Proactive SMS Campaigns
- Edit and Stop SMS Campaign and Outreach
- Track Proactive SMS Campaign Status Outreach
- What is Proactive Email?
- Agent Experience for Proactive Email Campaigns
- Prepare To Use Proactive Email
- Create a Proactive Email Campaign
- Track Proactive Email Campaign Status
- Edit and Stop a Proactive Email Campaign Outreach
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Get Started With Proactive Chat
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Get Started With Proactive Voice
Manage Proactive Voice
Proactive Voice FAQs and Troubleshooting
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Get Started With Proactive SMS
Manage Proactive SMS
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Get Started With Proactive Email
