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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Do we have to set up SLA Business Hours?

It’s not required to select primary operating hours but keep in mind that “within business hours” report metrics will reflect a 24-hour operation.

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Q. Do we have to set up SLA Business Hours?

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