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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Why is my Proactive Chat Campaign not appearing on my webpage?

Assuming your entire Proactive Chat Campaign is properly configured, the most common cause of the issue is the URL Trigger containing the URL protocol, such as www. or https://. Make sure to exclude the URL protocol when setting up URL Triggers.

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