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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Do we need to use the ‘Active’ Agent status feature?

No. If you choose not to implement Active status for your team, “Work” will remain the default Active status and there’s no additional action required. Your Agents should continue to use the Away status like they normally would.

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Q. Do we need to use the ‘Active’ Agent status feature?

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