Proactive Voice allows you to proactively call your Customers (in bulk) to communicate a message without an Agent having to reach out to them one by one manually. Customers receive an automated call and can even leave a voicemail if they don’t pick up. If they answer, they’ll hear your message, and even give them the option to speak to an Agent if they want more information.
See Get Started With Proactive Communications to learn about the benefits and reasons for using a Proactive Communications feature like Proactive Voice.
