Table of Contents
| REQUIRED USER ROLE Compliance Administrator |
| CONNECT LEARNING Available in eLearning format in Gladly Connect Learning |
Use the Compliance Event Log to track compliance events, setting changes, or Customer data deletions.
- Click
on the top left corner of the screen. - Click Settings.
- Under the Security and Compliance category, click Compliance Event Log.
on the top left corner of the screen.Compliance Event Log overview #
The log displays the following information for each compliance event.
- Event Type – The type of event that occurred (e.g., deletion).
- Description – Describes the activity or action taken with the event.
- Customer ID – The unique ID of the Customer affected by the event.
- Date – The date and time the event occurred.
- Performed By – The Compliance Administrator who triggered the event. Events completed by the Gladly system will show “System.”
Compliance Event types and descriptions #
The following event types may appear on this list:
| Event Type | Action | Description |
| ATTACHMENT_REDACTED | JSON file downloaded for a Customer | Deleted an attachment from a Customer Profile. |
| CONVERSATION_DELETED | Conversation with all Conversation items inside is deleted. Appears when a Customer Profile with Conversations is also deleted. | Deleted a Conversation and all items contained in a Conversation. |
| CUSTOMER_PROFILE_EXPORTED | Delete a Conversation item | Downloaded a JSON file. |
| CONVERSATION_ITEM_REDACTED | Customer Data Retention settings updated | Deleted a Conversation item. |
| DATA_RETENTION_CONFIG_UPDATED | Deleted Customer Profile | Updated Customer Data Retention settings. |
| PROFILE_DELETED | Deleted call recording | Deleted a Customer Profile. |
| RECORDING_REDACTED | Deleted call recording | Deleted a call recording. |
Deleted Conversations performed by ‘System’ #
If you see CONVERSATION_DELETED events performed by “System,” these are typically caused by Customer Merges when two open Conversations are merged, and one of the Conversation threads is deleted once merged. Use the Conversation Timestamps report if you’d like to see recent merge events.
