Yes, especially if an Active status is related to helping Customers through different Channels. If an Active status has an Agent working on Tasks not related to actively answering incoming Customer requests, then they need to make sure they’re not available to receive work on any Channel.
People Match currently only applies to Email and Messaging Channel (text-ba...
Learn about the Shopify App for Sidekick.
Connect and set up a WhatsApp Business Account (WABA) to receive and respon...
Disconnect phone numbers connected with WhatsApp. Inbound messages from dis...
Gladly is leading the charge on reimagining how Customer Service is deliver...
Create a Glad App to embed on your website and allow visitors to chat with ...
Glad App, an embeddable UI feature integrated into your website, facilitate...
Telephone carriers use Caller ID Name (also known as CNAM) to reveal a call...
Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
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