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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Reports Used for Agent Status

Through the Agent Duration and Agent Timestamps report, you can look into how Active and Away statuses are used by Agents, including the duration of time spent within each status.

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Reports Used for Agent Status

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