Track Proactive SMS Campaign Status Outreach

Track the status of your Proactive SMS Campaigns as they are executed.

1. Click  on the top left corner of the screen.
2. Click Settings.
3. Under the Proactive Conversations category, click Proactive SMS.
4. The Proactive SMS page lists SMS Campaign(s) that have been created.
5. To the right of the Campaign you created, click , then select Edit Recipients.
6. The page displays outreach statuses for all SMS Campaigns.
7. A Campaign’s outreach recipient lists are bucketed into the following status groups.
   
   • Scheduled – Campaign recipient list that has been saved, but outreach has not started because it’s scheduled to begin at a later date/time.
   • In Progress – In progress outreach for the recipient lists and SMSes actively being sent out. Suppose you have 11 recipients and seven have been contacted, then you’ll see 7/11 in the Progress column,
     • Tip – Gladly systematically limits the number of outbound email communications to avoid SMSes from being flagged as spam.
   • Completed –  Completed Campaign outreach. It could be that the entire recipient list has been contacted, or there was a specified end date/time for the Campaign regardless of whether the entire list was contacted or not (depending on the number of recipients, the number of emails sent per day, and the length of the Campaign).
   • Stopped – Campaign outreach that was in progress or scheduled but has been canceled.
8. Click on the status tab to view the recipient list with the related status. Each column contains the following details:
   • Created On – The date an outreach list was created.
   • CSV File Name – Displays the file name of the recipient list uploaded via CSV.
   • Status – Shows the status of the Campaign: Scheduled, In Progress, Completed, or Cancelled.
   • Progress – Display the number of SMSes sent against the number of recipients on the CSV. It’s one SMS per recipient.

SMSes roll over to the next day #

Recipients are messaged until the entire recipient list of a Campaign is contacted. Remember that messages are made only during the Campaign’s scheduled hours. If the Campaign cannot message the entire list during the schedule, the rest is messaged the next day as allowed during the Campaign’s scheduled hours.

If there’s no end date for the outreach, the entire recipient list will be messaged. If there is a set end date/time, the Campaign ends regardless if the entire list is not messaged, especially if the end date is set too soon compared to the number of recipients to be messaged.

Proactive SMS Campaign updates in the Conversation Timeline #

Customers included in an outreach show the SMS Campaign message they received in their Conversation Timeline.

Outbound messages using Proactive SMS do not count as a Contact in reports #

From a reporting perspective, outbound messages through a Proactive SMS Campaign do not count as a Contact but replies to the SMS Campaign do.