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Can’t find the answer you need? Get in touch with the Gladly Support Team for assistance.
Contact UsVoice
Get Started With Voice
- Voice Overview Voice Quality Voice Call Control Bar Overview Voice and SMS Phone Number Pricing Port Phone Numbers to Gladly
- Purchase and Configure Voice Phone Numbers
- Configure Voice Entry Points
- Forward Calls Outside of Gladly (Direct Dial Setup) Additional Voice Settings
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General
- Q. How long does it take for a call recording to be available for playback?
- Q. What happens when a Customer abandons a call?
- Q. Why are abandoned calls from the same number creating a new Customer Profile?
- Q. Why am I receiving calls from unusual numbers?
- Q. Why am I seeing an unusually large number of declined calls?
- Q. Can I make international calls in Gladly?
- Q. Why can’t I call toll-free numbers?
- Q. My call quality is bad. What should I do?
- Q. My headphones/microphone is not working. What should I do?
- Q. Why can’t I accept phone calls offered to me?
- Q. Why am I getting a call error when trying to call a Customer?
- Q. Why can’t I play a call recording?
