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Gladly Hero

Documentation highlights

  • Visit the release notes to see what’s new in Gladly.
  • Stay up-to-date on the latest features and improvements to Glady Hero and Gladly Sidekick by signing up to receive weekly product updates.
  • Use Ctrl + 'click link' (Windows) and ⌘ + 'click link' (Mac) to open links in a new tab without leaving the page.

Q. Will tagged reposts create a new Conversation?

When a Customer @mentions a company on a Story, but their friend reposts the same story, this repost won’t trigger a new Conversation. Similarly, if you repost a Customer’s story with the @mention, this won’t create a new Conversation.

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Q. Will tagged reposts create a new Conversation?

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