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Handling An Irate Caller
Learning & Development Operations Customer ServiceLearn the essential skills for handling emotionally charged customers on the phone.
Handling Confrontational Customers
Learning & Development Operations Customer ServiceLearn to handle confrontational customers and stay positive in customer service.
Attitude in Customer Service: Resiliency
Learning & Development Operations Customer ServiceBoost service resiliency with 9 steps and crisis management skills.
Attitude in Customer Service: Things to Avoid
Learning & Development Operations Customer ServiceAvoid these five common pitfalls of customer service mistakes.
Phone Support 101: Creating a Positive First Impression
Learning & Development Operations Customer ServicePrepare to provide excellent customer service with effective communication skills.
Customer Service 201: Achieving Excellence
Learning & Development Operations Customer ServiceUnderstand the importance of delivering excellent customer service - internally and externally.
Understanding the Customer (CPD Certified)
Learning & Development Operations Customer ServiceMaster the art of delivering fantastic service by understanding customer needs and perspectives.
Attitude in Customer Service: Character and Integrity
Learning & Development Operations Customer ServiceBuild exceptional customer service character through integrity and honesty.
Enhancing Service By Listening
Learning & Development Operations Customer ServiceDevelop positive attitudes and skills for service excellence through listening techniques.
Mastering Customer Service
Learning & Development Operations Customer ServiceThis 11-part course helps new contact center workers master skills in providing world-class service.
Delivering Sensational Customer Service
Learning & Development Operations Customer ServiceStand out from competitors with clear communication, a positive attitude and exemplary actions.
Customer Service 101
Learning & Development Operations Customer ServiceLearn customer service skills through interactive self-course with realistic examples.
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Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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