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Showing Results for: Management Skills

Agile Business Processes

Learning & Development Operations Project Management

This course discusses what it means to use Agile methodology in business processes.

Time 47 min

Leadership and Team Development

Learning & Development Leadership Team Building

Explore what makes teams effective and the skills required to build, strengthen, and maintain them.

Time 2 hr

Relationship Building With Virtual Teams

Learning & Development Leadership Team Building

Improve communication, build relationships, and create a positive team culture.

Time 4 min

Boost Remote Team Collaboration

Learning & Development Leadership Team Building

Discover how you can make collaboration across a remote team successful.

Time 30 min

Keeping Motivation High In Your Remote Team

Learning & Development Leadership Team Building

Foster a cohesive team culture and drive towards shared goals by motivating remote teams.

Time 40 min

Team Building and Leadership

Learning & Development Leadership Team Building

Learn about teaming, leadership, and risk in organizations in this course.

Time 27 min

Team Building 101

Learning & Development Leadership Team Building

Customer service is more than answering calls. Learn to provide value and enhance experiences.

Time 30 min

How To Start Becoming a Leader

Learning & Development Leadership Team Building

This course teaches adaptable leadership skills and networking potential.

Time 5 min

Remote Work Training 101

Learning & Development Operations Training

Create effective training programs for remote work training.

Time 30 min

Remote Work Training: 20 Techniques to Train your Team

Learning & Development Operations Training

Engage remote work training participants with these 20 practical techniques.

Time 15 min

Non-Trainer: Basics of Training

Learning & Development Operations Training

Deliver practical training sessions including the basics of training.

Time 15 min

Training: Leading Virtual Teams

Learning & Development Operations Training

Manage dispersed teams effectively and lead with confidence.

Time 56 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Learn How Not To Take Things Personally

Gladly Software Courses Work In Gladly Support Heroes/Agents Administrators, Team Managers, Compliance Administrators

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How to Provide Radically Personal Service

Gladly Software Courses Support Heroes/Agents Work In Gladly

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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