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Showing Results for: Learning & Development

Non-Trainer: Basics of Training

Learning & Development Operations Training

Deliver practical training sessions including the basics of training.

Time 15 min

Mastering CSS

Learning & Development Technology Web Development

CSS fundamentals taught, no prior HTML needed.

Time 2 hr

Training Mastery

Learning & Development Operations Training

Deliver engaging and effective training sessions by mastering training.

Time 10 min

Coaching: Getting the Right Help

Learning & Development Operations Coaching

Overcome self-doubt and learn how to ask for help effectively.

Time 30 min

How to Better Manage Your Time

Learning & Development Soft Skills Time Management

Intro course on time management with practical scenarios and challenges to help build skills.

Time 1 hr

Strategic Thinking: Tools and Techniques

Learning & Development Operations Strategic Thinking

Gain essential decision-making tools and strategic thinking skills in this course.

Time 43 min

Agile and Scrum: The Practitioner’s Approach

Learning & Development Operations Project Management

Start adopting Agile and turn your next project into a success.

Time 5 hr 26 min

Customer Experience Management: Brand Purpose & Leadership

Learning & Development Operations Customer Experience

Master your brand purpose with leading experts Shaun Smith and Andy Milligan.

Time 1 hr 6 min

Coaching: Mentoring Your Peers

Learning & Development Operations Coaching

Discover the power of peer mentoring and actively mentor those around you.

Time 16 min

Basics of HTML

Learning & Development Technology Web Development

Start from scratch and master HTML with ease.

Time 1 hr 30 min

Reignite Your Spark: Investing In Yourself

Learning & Development Soft Skills Personal Development

Gain relevant theory and actionable tips for self-empowerment.

Time 2 hr 30 min

Creating CSS Rules

Learning & Development Technology Web Development

Learn CSS rules and properties to create visually appealing websites.

Time 16 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Email Etiquette

Learning & Development Operations Customer Service

Master email etiquette to communicate professionally and avoid mistakes.

Time 17 min

Live Chat Etiquette for Businesses

Learning & Development Operations Customer Service

Learn Live Chat basics and 10 success criteria for exceptional service.

Time 10 min

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

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Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Personalize Self-Service With Gladly Sidekick

Gladly Software Courses (AI) Artificial Intelligence

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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