Showing Results for: Learning & Development
Basics Of a Good, Well-Rounded CommunicatorLearning & Development Soft Skills Communication
Improve communication skills through self-study e-learning. Ideal for managers/leaders.
Master the Basics of Human CommunicationLearning & Development Soft Skills Communication
Master basics of human communication to avoid miscommunication.
Deciphering Communications To Reduce MisunderstandingsLearning & Development Soft Skills Communication
Master communication basics for clear and unambiguous message transmission, reception, and feedback.
Techniques To Reduce BiasLearning & Development Soft Skills Communication
Combat bias with structured decisions. Enhance strategic thinking in interactive course.
Waiting to Talk is Not ListeningLearning & Development Soft Skills Communication
Improve management skills with active listening: focus on others and communicate better.
Listening ActivelyLearning & Development Soft Skills Communication
Learn effective listening skills for frustration-free training sessions.
How to Ask More Powerful QuestionsLearning & Development Soft Skills Communication
Unleash creativity and self-awareness with powerful questioning techniques in this course.
Emotional Intelligence Interpersonal CommunicationLearning & Development Soft Skills Communication
Improve relationships with interpersonal skills: Inspire, influence, communicate, resolve conflict.
Networking and Building RelationshipsLearning & Development Soft Skills Communication
Improve interpersonal effectiveness - balance priorities, relationships, and communication skills.
Listening With EmpathyLearning & Development Soft Skills Communication
Master active listening for effective communication.
The Importance of Listening with EmpathyLearning & Development Soft Skills Communication
Improve interpersonal skills with empathetic listening, obstacle-overcoming techniques and more.
Showing EmpathyLearning & Development Soft Skills Communication
Learn empathy in customer service, sales, and leadership in this short video course.
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AI for Modern Customer Service TeamsLearning & Development Technology Artificial Intelligence (AI)
Learn how AI compliments human empathy and thinking in the world of Customer Service.
Agile Business ProcessesLearning & Development Operations Project Management
This course discusses what it means to use Agile methodology in business processes.
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Customer Experience: Mapping Customer JourneysLearning & Development Operations Customer Experience
Gain insights on what customers want from your organization from Nigel Greenwood.
Practicing Empathy in Customer ServiceLearning & Development Operations Customer Service
Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.
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Personalize Self-Service With Gladly SidekickGladly Software Courses Artificial Intelligence (AI) in Gladly
Get the inside scoop of how Gladly Sidekick can take your CX to the future.
SMS Compliance FundamentalsGladly Software Courses Compliance
Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.
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Support Hero Certificate CourseGladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly
Learn everything you need to know to provide radically personal service as an Agent.
Team Manager Certificate CourseGladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly
Learn how to work in Gladly as a Team Manager to support your Agents and Customers.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.Get Started
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