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Negotiating For Win-Win Outcomes

Learning & Development Leadership Negotiation

Master negotiation skills with confidence and control.

Time 1 hr

Mastering Negotiations

Learning & Development Leadership Negotiation

Proven techniques for clarity and efficiency with collaborative approach.

Time 3 hr

Conflictless Negotiations

Learning & Development Leadership Negotiation

Learn the PEACE model to avoid conflicts and negotiate successful agreements in this course.

Time 20 min

Win-Win Negotiations

Learning & Development Leadership Negotiation

Build rapport, develop a positive mindset, and identify BATNA to achieve successful outcomes.

Time 5 min

Negotiation Basics 101

Learning & Development Leadership Negotiation

Discover the secrets to successful negotiation and achieve your goals with this comprehensive course

Time 1 hr 10 min

Creating Your Elevator Pitch

Learning & Development Leadership Speaking and Presentations

Leave a lasting impression by crafting and delivering memorable elevator pitches.

Time 6 min

Talk like TED: Presentation and Public Speaking Strategies

Learning & Development Leadership Speaking and Presentations

Learn tips and tricks for public speaking from top TED speakers with this course by Carmine Gallo.

Time 15 min

Usefulness of Elevator Pitches

Learning & Development Leadership Speaking and Presentations

Learn to create an effective elevator pitch for presentations or sales.

Time 10 min

How to Conquer Fear of Public Speaking

Learning & Development Leadership Speaking and Presentations

Learn to conquer public speaking fears and deliver your message confidently.

Time 25 min

Public Speaking Mastery

Learning & Development Leadership Speaking and Presentations

Master public speaking with exercises for grounding and creating compelling messages.

Time 10 min

Public Speaking For Beginners

Learning & Development Leadership Speaking and Presentations

Learn public speaking basics quickly with TJ Walker's course.

Time 45 min

Gain Mastery of Presentation Skills and Public Speaking

Learning & Development Leadership Speaking and Presentations

This course teaches confident and effective communication to any audience.

Time 60 min
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Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 1 hr

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Attitude in Customer Service: Things to Avoid

Learning & Development Operations Customer Service

Avoid these five common pitfalls of customer service mistakes.

Time 12 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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