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Showing Results for: Customer Engagement

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Customer Experience Management: Brand Purpose & Leadership

Learning & Development Operations Customer Experience

Master your brand purpose with leading experts Shaun Smith and Andy Milligan.

Time 1 hr 6 min

Generate More Sales Leads With Social Selling

Learning & Development Operations Customer Experience

Master social selling to generate sales through online relationship-building.

Time 1 hr 26 min

How To Use Social Media For Marketing Growth

Learning & Development Operations Customer Experience

Master social media marketing with ease and witness organic growth for each major platform.

Time 1 hr

Customer Experience: Mapping Customer Journeys

Learning & Development Operations Customer Experience

Gain insights on what customers want from your organization from Nigel Greenwood.

Time 26 min

The Balance Between Sales & Service

Learning & Development Operations Customer Experience

Learn to understand your customers and provide an exceptional buying experience in this course.

Time 20 min

Building a Successful Customer Experience Program

Learning & Development Operations Customer Experience

Learn how to create a consistent and remarkable experience in this 3-part course.

Time 16 min

Strategic Planning Strategies

Learning & Development Metrics and Planning Planning

Learn strategic planning and vision to maintain a competitive edge.

Time 60 min

Workforce Planning

Learning & Development Metrics and Planning Planning

Learn workforce planning as a vital business tool in this course.

Time 2 hr

How to Maintain Customer Loyalty

Learning & Development Operations Loyalty

Learn why customer service reps play a vital role in brand loyalty and business success.

Time 17 min

Behavioral Theories of Brand Loyalty

Learning & Development Operations Loyalty

Learn from Dr. Jagdish Sheth in this course on Behavioral Theory of Brand Loyalty.

Time 15 min

Follow-Through: Keeping Customers For Life

Learning & Development Operations Loyalty

Learn 10 ways to create brand loyalty & implement 6 F's strategy to exceed customer expectations.

Time 8 min
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Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 1 hr

Attitude in Customer Service: Things to Avoid

Learning & Development Operations Customer Service

Avoid these five common pitfalls of customer service mistakes.

Time 12 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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