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Showing Results for: Customer Support
Customer Service Feedback Metrics
Learning & Development Metrics and PlanningGet to know three key customer service metrics (NPS, CSAT, CES).
Practicing Empathy in Customer Service
Learning & Development Operations Customer ServiceDevelop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.
Handling An Irate Caller
Learning & Development Operations Customer ServiceLearn the essential skills for handling emotionally charged customers on the phone.
Handling Confrontational Customers
Learning & Development Operations Customer ServiceLearn to handle confrontational customers and stay positive in customer service.
Attitude in Customer Service: Resiliency
Learning & Development Operations Customer ServiceBoost service resiliency with 9 steps and crisis management skills.
Attitude in Customer Service: Things to Avoid
Learning & Development Operations Customer ServiceAvoid these five common pitfalls of customer service mistakes.
Phone Support 101: Creating a Positive First Impression
Learning & Development Operations Customer ServicePrepare to provide excellent customer service with effective communication skills.
Live Chat Etiquette for Businesses
Learning & Development Operations Customer ServiceLearn Live Chat basics and 10 success criteria for exceptional service.
Customer Service 201: Achieving Excellence
Learning & Development Operations Customer ServiceUnderstand the importance of delivering excellent customer service - internally and externally.
The TED Approach: Asking Questions as a Customer Service Team
Learning & Development Operations Customer ServiceIdeal for customer service reps, master the skills to troubleshoot, resolve issues, and upsell.
Email Etiquette
Learning & Development Operations Customer ServiceMaster email etiquette to communicate professionally and avoid mistakes.
What Does Great Customer Service Look and Sound Like?
Learning & Development Operations Customer ServiceImprove customer service communication with the 3 V's approach by Albert Mehrabian.
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