Attitude in Customer Service: Character and Integrity
Learning & Development,
Character describes human qualities that create our public reputation such as personality, appearance, and behaviors. Integrity matches reality to our words — keep your promises. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day.
What you’ll learn
- Describe the qualities of exemplary service character.
- Define integrity and honesty.
- Implement 6 strategies for cultivating exceptional service character.