Attitude in Customer Service: Character and Integrity

Course Details

Character describes human qualities that create our public reputation such as personality, appearance, and behaviors. Integrity matches reality to our words — keep your promises. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day.

What you’ll learn

• Describe the qualities of exemplary service character.
• Define integrity and honesty.
• Implement 6 strategies for cultivating exceptional service character.