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Showing Results for: Data Analysis

Advanced Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

This course covers data science from statistics to machine learning.

Time 3 hr

Basic Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

Get an introduction to data science in this video course covering analysis and basic statistics.

Time 3 hr

Planning to Achieve Objectives

Learning & Development Metrics and Planning Planning

This comprehensive course teaches effective planning techniques.

Time 18 min

Competition vs. Differentiation (SWOT Analysis)

Learning & Development Metrics and Planning Planning

Learn SWOT analysis for practical business analysis in this course.

Time 15 min

What is First Contact Resolution

Learning & Development Metrics and Planning Performance Measurement

Master first contact resolution (FCR) and why it's crucial for your business.

Time 10 min

Levels of Measurement

Learning & Development Metrics and Planning Performance Measurement

Develop the skills to comprehend and apply intricate statistical analysis in practical scenarios.

Time 3 min

Monitoring Performance and Professional Development

Learning & Development Metrics and Planning Performance Measurement

Identify strengths and challenges before goal setting in order to improve work quality.

Time 30 min

Team Building: Measuring Team Performance

Learning & Development Metrics and Planning Performance Measurement

Learn how to measure team performance and use the RASCI matrix system.

Time 8 min

Six Sigma Basics

Learning & Development Metrics and Planning Performance Measurement

Learn the key concepts behind the powerful Six Sigma program.

Time 7 min

Six Sigma White Belt

Learning & Development Metrics and Planning Performance Measurement

Take the first step to boost your career and stand out among your peers.

Time 2 hr 30 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 1 hr

Attitude in Customer Service: Things to Avoid

Learning & Development Operations Customer Service

Avoid these five common pitfalls of customer service mistakes.

Time 12 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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