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Showing Results for: Team Building

Leadership and Team Development

Learning & Development Leadership Team Building

Explore what makes teams effective and the skills required to build, strengthen, and maintain them.

Time 2 hr

Relationship Building With Virtual Teams

Learning & Development Leadership Team Building

Improve communication, build relationships, and create a positive team culture.

Time 4 min

Boost Remote Team Collaboration

Learning & Development Leadership Team Building

Discover how you can make collaboration across a remote team successful.

Time 30 min

Keeping Motivation High In Your Remote Team

Learning & Development Leadership Team Building

Foster a cohesive team culture and drive towards shared goals by motivating remote teams.

Time 40 min

Team Building and Leadership

Learning & Development Leadership Team Building

Learn about teaming, leadership, and risk in organizations in this course.

Time 27 min

Team Building 101

Learning & Development Leadership Team Building

Customer service is more than answering calls. Learn to provide value and enhance experiences.

Time 30 min

How To Start Becoming a Leader

Learning & Development Leadership Team Building

This course teaches adaptable leadership skills and networking potential.

Time 5 min

Developing as a Leader & Manager

Learning & Development Leadership Leadership and Management

Become a leader by mastering conflict management, communication, and innovation in this course.

Time 2 hr

Coaching: Mentoring Your Peers

Learning & Development Operations Coaching

Discover the power of peer mentoring and actively mentor those around you.

Time 16 min

Coaching: Improving Team Performance

Learning & Development Operations Coaching

Improve team performance by learning the 4 stages of development at each stage of communication.

Time 60 min

Give The Gift Of Feedback

Learning & Development Operations Coaching

Master the art of providing effective feedback with practical tips, tools, and exercises.

Time 42 min

Coaching 101

Learning & Development Operations Coaching

Build your coaching skills with interactive self-study, featuring realistic examples and scenarios.

Time 1 hr
1 2
Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 1 hr

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Attitude in Customer Service: Things to Avoid

Learning & Development Operations Customer Service

Avoid these five common pitfalls of customer service mistakes.

Time 12 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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