Customer Service 201: Achieving Excellence

Course Details

This short course explains the importance of delivering excellent customer service. There are a number of things every person in the organization can do to provide great service. It is not just the responsibility of the customer service team or receptionist. Everyone in the business should be looking to provide great service to all customers — external and internal.

What you’ll learn

• Ways to provide excellent customer service.
• Demonstrate excellent customer service skills.